Frequently asked questions

Here are answers to the questions we are asked most often about the Croatian police clearance certificate, the apostille and the ordering process. If your question is not here, contact us and we will be happy to help.

All questions and answers

Do I need to come to Croatia?

No. You fill in the form online and sign a power of attorney. Our lawyer applies for you in Zagreb and sends you the documents.

How do I pay?

You do not pay on this website. After you send the order form, we email you an invoice. Pay the invoice using the details on the invoice. Then our lawyer starts work.

How long does it take?

Standard orders usually take 2–4 working days. Express orders are usually ready within 36 hours.

We start when we have your payment and your signed power of attorney. These are usual times, not promises. The Ministry and the courts work at their own speed. Delivery by courier takes extra time.

How much does it cost?

The price is €165 per person: €150 lawyer’s fee and €15 government fee for the apostille.

Options: Paper original by courier to your address: +€10. Express: +€50.

Prices are in euro (EUR). There are no hidden costs.

How long is the certificate valid?

Croatian law does not give it an end date. The country where you apply decides how old the certificate can be. Often this is 3 to 6 months from the date on the certificate. Ask the office where you apply, and order when you are almost ready to apply.

I don’t have an OIB. Is that OK?

Yes. The OIB is a Croatian personal number. You do not need it to apply. If you have one, you can add it to your order.

Can I apply if I only lived in Croatia for 6 months?

Yes. It does not matter how long you lived in Croatia. The rules of the country where you apply decide if you need a Croatian certificate.

Our country guides explain what some countries ask for.

What is an apostille?

An apostille is a stamp from a Croatian court. With it, other countries accept the document. A court can only put it on the paper original, so we always order the paper certificate. The apostille is included in our price.

Read more about the apostille.

Can I use the e-Građani (e-Citizens) certificate?

Usually not in another country. You can download this certificate from e-Građani, but it cannot get an apostille. Most offices abroad do not accept it. We order the paper certificate, signed and stamped by the Ministry.

Can you also translate the certificate?

The certificate is in Croatian only. Some countries ask for a sworn translation (a translation by a court interpreter). This is not part of the online order.

Please contact us and we will tell you the price.

What if I have a criminal record in Croatia?

Please contact the lawyer before you order. The lawyer will look at your case in confidence.

How do I sign the power of attorney?

A power of attorney is a short form. It lets our lawyer apply for you. You get it in Croatian and English when you order. Print it, sign it by hand and upload a clear photo or scan. You do not need a notary. If we also need the paper original, we tell you.

How will I get the certificate?

We always email you a clear colour scan. If you choose the courier option, we also send the paper original to your address.

Is my data safe?

We keep your passport copy and power of attorney in private storage, never on a public link. We delete them after your order is finished. Our emails never contain your documents or details about your record. The lawyer must keep your information secret by law.

Read our privacy policy.

Ready to order your certificate?

The form takes about 10 minutes. You do not pay now. Not sure what you need? Ask us first.